Director Of Housekeeping

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Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:

• Strategic planning and vision of the department
• Effective recruitment, selection & development of leaders and colleagues
• A coaching nature and empathetic approach to leadership, positively impacting colleague satisfaction, and the guest experience
• Ensure high morale through recognition and the removal of identified barriers
• Search for industry trends and implement enhancements to product and service
• Track and address all guest comments and concerns
• Ensure company Rooms core standards are implemented and audited for consistency
• Develop/update job Task Checklists and standard operating procedures for all shifts and positions
• Prepare department operational budget
• Develop life files on furniture, seating, bedding for guest room and public areas including equipment that co-relate to five-year capital plans
• Plan, cost and execute capital expenditures
• Plan, organize and implement all deep cleaning & job cycle projects for guestrooms and public areas.
• Effective purchasing program allowing for operating supplies and expenses within budget
• Ensure effective scheduling, vacation planning and department productivity
• Provide necessary resources, functional tools & equipment to get the job done including linen
• Effective everyday communications, including performance management
• Ensure a safe work environment is maintained at all times and that all colleagues are committed to working safely
• Lead and coach team to provide intuitive service, engaging with external and internal guests and anticipating their needs
• Foster positive cross departmental relationships to create a seamless experience
• Consistently offer welcoming, friendly and warm service to external and internal guests
• Follow detailed cleaning standards as set through our ALL Safe – Stay Well, Forbes, Leading Quality Assurance and Accor’s brand standards
• Ensuring all guest and colleague requests are handled in an efficient and professional manner according to brand standard
• https://careers.accor.com/global/en/job/director-of-housekeeping-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-76023