Director of Housekeeping

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Implement and maintain cleanliness standards for all rooms, public areas and heart of house areas

• Assign the house daily and monitor the performance of colleagues

• Conduct daily inspections of all public areas in the Hotel, including guest rooms

• Review daily reports, arrival, VIP, group and communicate all special requirements and monitor execution

• Oversee colleague uniform program in its entirety, resolving issues as they arise

• Update all colleagues of any new standards and procedures set out by the hotel and the department

• Focus on development of colleagues and leaders through succession planning with hotel leadership

• Complete administrative duties, to include scheduling, payroll reporting, maintaining productivity through labor management programs (Watson), colleague documentation and performance reviews

• Oversee departmental hiring, training, coaching, evaluating and managing colleagues to ensure they have adequate guidance and resources to achieve department objectives

• Ensure performance management principles are instituted and followed

• Work closely with the Director of Engineering to manage Preventative Maintenance and Deep Clean Programs

• Champion guest satisfaction results through the Trust You program and follow up within the department

• Conduct regular leadership and colleague briefings

• Interpret Colleague Engagement scores and create action plans
• https://careers.accor.com/global/en/job/director-of-housekeeping-in-fairmont-pittsburgh-pittsburgh-united-states-jid-60336