Director of Outlets

Hyde is embracing an evolved brand identity that is all about a festival vibe with music at its core. Hyde perfectly balances an elevated bohemian-chic aesthetic with a youthful, laidback ambience. The spaces are defined by vibrant colors and are designed to encourage serendipitous connections and new discoveries around every corner.  Hyde is all about the freedom and personal discovery that comes with great music, time with friends and connecting with something bigger.

Hyde is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

And now, Hyde is making its big debut in Mexico bringing the music and festival spirit to Mexico City.

The Director of Outlets will be responsible for leading the daily restaurant operation, ensuring an authentic, dynamic and memorable guest experience aligned with the lifestyle spirit of Hyde. This role oversees the service team, ensures operational standards are consistently delivered, drives guest satisfaction and supports an efficient, profitable and high-quality restaurant operation.

This position requires a hands-on leader with strong floor presence, positive leadership, guest-focused mindset and solid experience in Japanese food service, including menu knowledge, service sequence, presentation standards, cultural understanding, specialized ingredients and close coordination with the culinary and bar teams.

Duties & Functions

• Oversee and coordinate the daily restaurant operation, ensuring smooth, efficient and memorable service.
• Ensure the guest experience reflects the energy, style and personality of Hyde.
• Lead, train, motivate and develop the service team, promoting a culture of collaboration, hospitality and excellence.
• Ensure compliance with service standards, service sequence, grooming, table setup and overall restaurant atmosphere.
• Supervise Japanese food service, ensuring proper menu knowledge, ingredients understanding, service timing and guest recommendations.
• Work closely with the culinary team to ensure consistency, quality, presentation and effective communication between front of house and kitchen.
• Handle guest feedback, special requests, complaints or sensitive situations in a professional and timely manner.https://careers.accor.com/global/en/job/director-of-outlets-hyde-opening-in-hyde-mexico-city-reforma-angel-mexico-city-mexico-jid-98663