Director of People and Culture

Darwin is a city unlike anywhere else in Australia. Stunning harbour sunsets, world class markets, a thriving food and bar scene, and a gateway to some of the country’s most extraordinary landscapes including Kakadu, Litchfield and the Tiwi Islands.

It’s a place where lifestyle and career can genuinely coexist, and for the right person, it’s a change worth making. At the heart of it all, Novotel, Mercure and ibis Darwin Airport Resorts are in the middle of an exciting transformation. Airport Development Group has invested $25 million to create a world class destination, with major upgrades across accommodation, dining and events, all set within newly landscaped tropical gardens that capture the spirit of the Top End.

As part of the global Accor network with over 5,700 hotels across 110 countries, we are guided by a clear purpose: pioneering the art of responsible hospitality, connecting cultures with heartfelt care.

Here, you don’t just work in hospitality. You become a Heartist.

This is an opportunity to shape the employee experience and culture of this progressive resort. We’re looking for a commercially minded, Heartist driven People and Culture Director to relocate and join the team here in Darwin.

Across the three properties, you’ll be the trusted P&C voice in the room for our Heads of Department, coaching, guiding and mentoring them through performance conversations, workforce challenges and the day to day realities of leading teams in a busy multi-brand resort. With a People & Culture Coordinator reporting to you and the full support of the General Manager, you’ll have real scope to lead, influence and leave your mark.
What you’ll be doing:

• Create and lead the resort’s P&C strategy end to end, ensuring our Heartist Culture is nurtured and Department Managers are supported
• Oversee recruitment and retention of key talent across the resort in line with operational needs and Accor’s broader workforce guidelines
• Manage, coach and develop the People & Culture Coordinator, building their capability to support day-to-day P&C operations
• Partner with the resort’s leadership team on workforce planning, organisational structure and resourcing
• Ensure induction, on-the-job training and probationary reviews are completed consistently for all new starters across the resort
• Coach supervisors and managers on performance management, workplace relations and difficult conversations
• Manage employee and industrial relations matters sensitively and proactively, with accurate documentation of meetings and outcomes
• Use Employee Engagement Survey results to drive targeted improvement initiatives at a property and resort-wide level
• Drive P&C programs including reward and recognition, employee wellbeing, talent management and leadership development
• Ensure compliance training is completed and tracked, and maintain accurate training and people records across all three hotels
• Prepare monthly P&C reporting in line with Regional P&C requirements
• Contribute to the Annual Business Plan and Financial Budget across the resort’s P&C function

• Tertiary qualification in Human Resources or related discipline is desired
• 3–5 years’ experience in a similar People & Culture role, ideally within hospitality or a multisite environment
• Previous experience in leading complex ER investigations and Modern Award Intrepretation
• https://careers.accor.com/global/en/job/director-of-people-and-culture-in-novotel-darwin-airport-darwin-australia-jid-103858