Director of Residence

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

ROLE SUMMARY

As Director of Residences at Novotel Residences, you will lead and oversee the complete homeowner and resident experience, from pre-move-in preparations through day-to-day residential living. This pivotal role requires a proactive, professional, and guest-focused approach to ensure that residents consistently receive a high standard of hospitality and residential service in line with Novotel standards.

The role is responsible for creating a well-managed, comfortable, and welcoming residential environment, building strong relationships with homeowners and residents, and ensuring the highest standards of operational efficiency, service quality, and community experience.

What you will be doing:

• Strategically lead and manage the complete Resident Journey across all stages, from pre-move-in through ongoing residency.
• Establish, implement, and maintain high standards of residential service through comprehensive operational procedures, policies, and training programs.
• Continuously evaluate and improve service delivery to ensure consistency, efficiency, and resident satisfaction.
• Build and maintain strong, professional, and lasting relationships with homeowners and residents, acting as the primary point of contact for residential needs, inquiries, and service-related matters.
• Direct and oversee all aspects of residential operations, including:
  • Maintenance and Engineering
  • Security and Access Control
  • Concierge Services
  • Housekeeping Standards
  • Residential Amenities
  • Common Areas and Facilities
• Manage vendor and service provider contracts and monitor their performance to ensure quality, compliance, and value for money.
• Support recruitment, onboarding, training, performance management, and development of residential employees.
• Conduct regular inspections of residential units, common areas, amenities, and facilities to ensure that the property
• https://careers.accor.com/global/en/job/director-of-residence-in-makkah-saudi-arabia-jid-108180