Director of Rooms

Mondrian is a way of travel. With its groundbreaking design and progressive programming, it is a “must” destination for locals or travelers. Mondrian is always at the heart of the most exciting cultural scenes in the world, serving up innovation and creativity for everyone. Mondrian provides a playful framework so that guests and locals alike can immerse themselves in the culture of each city it inhabits. Perfectly nestled in the base of the glittering Hollywood Hills, Mondrian LA has made a name for itself as an icon in its own right. Enter through Mondrian’s 30-foot mahogany doors and settle into your luxurious retreat while discovering the wild within. Welcome to a world of effortless sophistication and vibrant culture.

The Director of Rooms is responsible for the performance of the Rooms Division which covers Front Office (including Guest Services, Revenue, and Bell/Door Staff), Housekeeping, and Valet Parking. The Director of Rooms is the keeper of the brand standards and responsible for effectively introducing and rolling out new brand initiatives. The Director of Rooms will train coaches and lead staff to ensure optimum financial success, cleanliness, and superior customer service will ensure morale is to Mondrian LA standards.

ESSENTIAL DUTIES:

• Responsible for scheduling the front office, guest services, and housekeeping department.
• Oversee performance reviews, training and development of all front office, guest service, and housekeeping staff to achieve hotel service quality standards.
• Supervises strategic plan development, implementation, and successful completion of associate and guest satisfaction initiatives.
• Overseas and participates in all aspects of the Front Office, and housekeeping operations, i.e. Guest Reception coverage as needed, housekeeping coverage, and room inspections.
• Shops in depth have a minimum of 10 rooms a month.
• Motivates team members and establishes a productive working environment at the hotel.
• Analyzes reports and communicates information to staff and appropriate departments.
• Assists with weekly, monthly and annual reporting, including consolidated hotel analytical and statistical reports.
• Knowledgeable of hotel property, amenities and area attractions.
• Maintains correct procedures for hotel accounting, credit control and handling of financial transactions, and Supply Inventory.
• Analyzes reports and communicates information to staff and appropriate departments.
• Will manage all departmental issues, complaints as well as working with Human Resources for any disciplinary actions, suspensions and terminations.
• Strives to increase the level of guest satisfaction through associate development and quality image.
• Is a member of the Executive Committee
• Respond quickly to guest requests or complaints in a friendly manner, taking appropriate action to resolve matters. Follow up to ensure complete guest satisfaction
• Must communicate effectively with all levels of management.
• Work closely with Catering and Sales to assure groups and special functions are handled smoothly from a service and upkeep standard
• Work closely with Director of Engineering to ensure processes are in place for immaculate and fully functioning guest rooms and public spaces
• Review of all Rooms staff worked hours for payroll compilation and submit to accounting on a timely basis
• Maintain a professional working relationship and promote open lines of communication with managers, associates and other departments
• https://careers.accor.com/global/en/job/director-of-rooms-in-qantas-lounges-by-accor-los-angeles-west-hollywood-jid-80925