Director of Rooms

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Your day to day

Ready to lead from the front? We’re looking for a Rooms Division Director to head up our front office and guest service departments. Setting the tone to deliver truly memorable guest experiences from first moment to last.

Every day is different, but you’ll mostly be:

・Oversee all aspects of the rooms division, ensuring the highest level of guest service and operational efficiency.

・Manage front desk and guest services teams, ensuring seamless daily operations.

・Maintain and enhance guest satisfaction by ensuring all rooms are clean, comfortable, and well-maintained.

・Collect and analyze guest feedback, implementing improvements to exceed expectations.

・Train and develop staff, promoting a positive and productive team environment.

・Manage departmental budget, monitor costs, and optimize revenue performance.

What we need from you

*** Local hiring position***
To apply, candidate must have proper visa or permanent resident qualification in Japan.

*** Japanese Resume***

Our HR team requires a Japanese resume for the hiring process. Please attach it along with your CV.

• Proven experience in the hospitality industry, with a strong background in rooms management.
• Excellent communication and leadership skills.
• Strong problem-solving abilities and a proactive approach to operational management.
• A customer-focused mindset with a dedication to delivering exceptional service.
• Ability to manage, motivate, and develop a team.
• Proficiency in both Japanese and English (business-level fluency).

What we offer

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.
We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
So, join us and you’ll become part of our hotel family.

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