Director of Rooms

• Oversee the overall performance of the Rooms Division, including Front Office, Concierge, Butlers, Guest Services, Housekeeping, Spa, and Security.
• Drive a high-performance culture by setting clear expectations, empowering the team, and holding them accountable.
• Lead and manage the Rooms Division team effectively, with strong emphasis on colleague training, coaching, problem resolution, succession planning, and performance accountability.
• Develop relationships with return guests, group contacts, and all key guests to ensure personalised and memorable service.

• Experience in senior Department Head position within the Rooms Division.
• Excellent interpersonal and communications skills
• Analytical skills, strength as a developer and a leader of others, creativity, and strong planning skills are essential for this position.
• Cope well under pressure and are confident to handle crisis situations.

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We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.