Director of Rooms

The beautiful Embassy Suites South Bend is looking to hire an inspiring leader as their new Director of Rooms!

With a prime location directly across the street from the University of Notre Dame, this property proudly boasts 164 rooms, 10,000 square feet of meeting space, indoor and outdoor dining at Traditions Restaurant and Bar, and a rooftop bar overlooking the beautiful grounds of one of the most prestigious universities in the nation – The University of Notre Dame.

The ideal candidate will be an excellent leader with a true passion for leading others and a keen eye for detail. Front Office leadership is required, Housekeeping leadership experience preferred. OnQ experience is highly desired! This is an amazing opportunity to join one of Fortune’s Best Company to Work For in the US!

What will I be doing?

This Director of Rooms reports into the Hotel General Manager and will be responsible for the direction and oversight of key guest contact departments by giving guidance, leadership and instruction to managers and team members. He/she manages and leads all guest services, bell/door services , and housekeeping functions, in order to maintain the highest level of courteous, professional, and efficient service to all guests. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct the activities of key guest contact departments by giving guidance, leadership and instruction to department heads and managers. Hires, supervises, counsels, disciplines, and evaluates all guest services
• Monitors all rooms related systems that directly impact the guest, to ensure proper procedures are in place and followed which allow for an outstanding guest experience.
• Communicates with guests and team members both verbally and in writing to answer questions and resolve issues.
• Manages executive office projects by directing staff and monitoring progress as required.
• Interacts positively with customers and take action to resolve problems to the satisfaction of parties involved.
• Ensure guest reservation policies, standards, and procedures are met. Ensure housekeeping procedures are efficiently followed and any issues immediately resolved.
• https://jobs.hilton.com/apac/en/job/HOT0C42V/Director-of-Rooms-Embassy-Suites