Director of Rooms

• JOB PURPOSE

• This position is responsible for the supervision and management of the overall Front Office & Housekeeping operations by ensuring that all sections’ service standards delivery are maintained in accordance to the Hotel’s strategic plan and standard.

• EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
• Overall in-charge of operations at all areas of Front Office & Housekeeping, including Front Desk, Guest Relations, Pullman Connect, Business Centre, Airport Services, Doormen, Concierge and Bell Services, Executive Lounge, Rooms, Public Area.
• Train and develop Asst. Managers, Managers, Executives and Supervisors in the department, in technical, administrative and Managerial abilities, keeping an eye at future growth.
• Assist Front Office Manager in his duties and lead Front Office Department in his absence.

Perform all Front Office jobs in Demand times.

• KEY OPERATIONAL RESPONSIBILITIES

People Management

• Lead with example on aspects of courtesy, helpfulness and grooming / overall presentation.
• Assists, review and carry out performance appraisals of relevant department associates on time as scheduled (delegated      in some areas).
• Develop departmental training activity plans.
• Responsible for on-going training in the department, which are necessary to maintain and improve standards of service, profit.margins, as part of process improvement and KTS guidelines.
• Manage and develop all Front Office associates and provide them with necessary coaching, counseling, support and guidance as required.
• Promotes positive attitude, friendliness and helpfulness for create a positive work environment in the department.

Guest Loyalty

•  Ensures that all guests are all Le Club Accor member are welcomed on arrival. Ensure that fond farewell is extended to all Le Club Accor members.
• Ensure that all policies and procedures are guest oriented.
• Ensure that all issues pertaining to guest delight are met and followed up on timely basis.
• Ensure that targets of Le Club Accor enrollments are met.
• https://careers.accor.com/global/en/job/director-of-rooms-in-pullman-new-delhi-aerocity-new-delhi-india-jid-79666