Director of Rooms

About the location:

• When you think about Four Seasons, we hope unparalleled luxury comes to mind. But what is luxury, really? Our answer may surprise you. To us, true luxury is a meaningful sense of belonging. It is a dedicated focus on how people want to be treated, grounded in the genuine care you experience during your stay and defined by an abundance of humanity and generosity. This starts with our passionate team, welcoming you to be the centre of our world, anywhere in the world – and always with a distinctly human touch. The views are just the beginning at Four Seasons Hotel Sydney, located at the epicentre of the historic Rocks district, sparkling Harbour and buzzing CBD. Chic rooms and suites embrace the iconic attractions just steps away, while the award-winning restaurant and street front bar are destinations unto themselves.

About the role:

One of Sydney’s most luxurious hotel brands, Four Seasons Hotel Sydney is looking for a dynamic Director of Rooms to lead our Rooms Division, driving both strategic direction and operational excellence. This role is integral to shaping guest experiences, optimizing performance, and fostering team growth.

The role balances the critical importance of strategic high level leadership with the day to day management of the operation, by developing and engaging the team, monitoring standards, problem solving and delivering results for the business, from a people, product and profit perspective.

Reporting to the Hotel Manager, the DOR role is responsible for all operational, financial and people related matters in Rooms Division, leading Front Office, Housekeeping, Executive Lounge, Concierge and Guest Services.

What you will do:

• • • Collaborate with the Executive Leadership Team to set strategic and operational direction
    • Provide leadership, coaching, and feedback, ensuring succession planning and development for Rooms Division managers and future leaders
    • Oversee the selection, training, and evaluation of team members to maintain service excellence
    • Drive performance and efficiency by setting benchmarks, improving processes, and optimizing resources
    • Cultivate strong relationships with guests, VIPs, and long-stay visitors, maintaining a visible presence in operations
    • Partner with the Commercial Division to execute revenue strategies, including suite upselling
    • Manage labour and operational costs through effective scheduling, budgeting, and inventory control
    • Oversee contracts and outsourced services, ensuring quality and cost-effectiveness
    • Lead and complete projects independently or collaboratively, responding to business needs and maximizing opportunities

What you bring:

• • An authentic and inspiring leadership style—strategic yet deeply engaging, guiding teams with purpose
  • The ability to prioritise, organise and lead with a resilient mindset, in a fast-paced, evolving environment
  • Extensive leadership experience in Rooms Division within a luxury 5-star setting, combining high-volume operational management with a passion for exceptional service and guest experience
  • https://careers.fourseasons.com/us/en/job/REQ10373060/Director-of-Rooms