Fairmont Banff Springs is seeking an experienced and engaging Director of Rooms to lead the Rooms Division and contribute as a key member of the Hotel’s Executive Committee. Reporting to the Hotel Manager, this role is responsible for the overall performance, guest experience, and leadership of Front Office (Front Desk, Royal Service, Concierge & VIP Services), Housekeeping, Guest Services (Bell Desk & Parking), Fairmont Gold, Reservations, and Resort Activities.
As one of Canada’s most recognized luxury resort destinations, this role requires a leader who can balance operational excellence with a strong focus on delivering elevated, personalized guest experiences along with contributing to the long-term strategic vision and sustainable growth of the Rooms Division, aligning operational priorities with the hotel’s broader business objectives. The Director of Rooms will work closely with other departments to ensure a seamless and consistent guest journey, while driving team engagement, service excellence, and financial performance.
This position is well suited to a hands-on, visible leader who thrives in a complex, high-volume environment and is passionate about developing teams and continuously improving the guest experience.
Job Duties Include:
Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:
Your Skills & Qualifications:
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
¿Por qué trabajar para Accor? Somos mucho más que un líder mundial. Te damos la bienvenida tal como eres y puedes encontrar un trabajo una marca que coincida con tu personalidad. Te apoyamos para que crezcas y aprendas cada día, asegurándonos de que el trabajo le dé propósito a tu vida, para que durante tu […]
Ce que l’établissement vous offre : Avantages et taux réduits pour voyager dans les hôtels Accor mondialement (plus de 5700 hôtels)! Plan d’assurances concurrentiel, majoritairement payés par l’employeur. Régime de retraite, disponible après 3 mois. * Programme d’aide aux employés (PAE) offert gratuitement, incluant : Soutien en santé mentale Conseils juridiques et financiers Services en santé et nutrition Accompagnement professionnel […]
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world! You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment. Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a work of heart, Join us and become a Heartist®. Job Description Guest Check-In and Check-Out: Efficiently manage the check-in and check-out processes, ensuring a seamless experience for guests. Reservations Management: Handle reservations via phone, email, and in-person, […]
Situé au cœur du 19ᵉ arrondissement de Paris, l’hôtel Mercure Paris Philharmonie La Villette bénéficie d’un emplacement privilégié au sein du Parc de la Villette, à proximité immédiate de la Philharmonie de Paris, de la Cité des Sciences et de nombreux espaces culturels et de loisirs. Description du poste MISSION : Le Chef de Réception est […]
Aide les agents à répondre à toutes les demandes des clients par téléphone ou emails dans le respect des procédures du Royal Monceau – Raffles Paris. Aide à la saisie des réservations dans le système informatique. Aide au dispatch des appels téléphoniques auprès des différents services de l’hôtel ainsi qu’auprès de nos clients. Renseigne les clients par téléphone Dispense d’une […]
