Housekeeping Operations Manager

As Housekeeping Operations Manager, you bring structure, clarity, and discipline to the daily flow of housekeeping operations. You ensure that every guestroom, public space, and service touchpoint reflects the Rimrock’s commitment to quality, accuracy, and consistency.

This role is ideal for a leader who thrives in structured environments, values rules and standards, and leads through technical expertise and accountability. You are methodical, serious about quality, and comfortable making authoritative decisions to ensure work is done right, every time.

Start Date: May 2026
Contract Type: Permanent
Salary: $50,000 – $60,000 per year, dependent on level of experience
Key Responsibilities 

Operational Leadership & Standards 

• Direct the day-to-day operations of guestrooms, turndown service, and public area presentation with a guest-first mindset.
• Ensure all housekeeping standards, procedures, and brand expectations are consistently met or exceeded.
• Maintain tight control over room readiness, turnaround times, and inspection outcomes.
• Lead operations with precision, ensuring quality is never compromised, even in a fast-paced environment.

Performance Management & KPIs 

• Monitor and analyze departmental KPIs, including productivity, labour efficiency, inspection scores, guest feedback, and service recovery metrics.
• Use factual data and operational insights to identify gaps, risks, and improvement opportunities.
• Implement corrective actions quickly and decisively within established policies and guidelines.
• Ensure compliance with health, safety, sanitation, and regulatory requirements.

People Leadership & Accountability 

• Lead, coach, and develop Housekeeping Supervisors and frontline teams with a structured, standards-based approach.
• Set clear expectations, roles, and accountabilities for supervisors and attendants.
• Provide consistent follow-up, inspection, and feedback to ensure quality outcomes.
• Support supervisors in developing their technical expertise and confidence while maintaining close oversight of delegated tasks. https://careers.accor.com/global/en/job/housekeeping-operations-manager-in-the-rimrock-resort-hotel-banff-banff-canada-jid-93229