Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A modern oasis in the city’s most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.

Located in the heart of the city on Market Street, Four Seasons Hotel San Francisco offers unparalleled access to dynamic SoMa, the Moscone Centre, lively Union Square and the Financial District. at the epicenter of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen.

At Four Seasons Hotel San Francisco, we are dedicated to creating remarkable guest experiences through exceptional service and attention to detail. We are currently seeking a dynamic and experienced Director of Rooms to join our Executive Team. This senior leadership role plays a pivotal part in the success of the Rooms Division and is integral to the hotel’s Planning Committee, contributing to long-term strategy, innovation, and service excellence.

As Director of Rooms, you will lead a large and diverse team across Front Office, Concierge, Housekeeping, Guest Services, and Guest Experience, ensuring that all aspects of the guest journey reflect the world-class standards of Four Seasons. Your leadership will directly impact guest satisfaction, staff engagement, operational efficiency, and overall profitability.

What You Will Do

• Provide strategic and hands-on leadership to all Rooms Division departments.
• Supervise, coach, and develop managers and teams, fostering a culture of excellence and professionalism.
• Ensure that all guest interactions are handled with the highest level of care, service, and personalization.
• Collaborate across departments to enhance the guest experience and ensure seamless operations.
• Personally engage with guests, respond to feedback and lead service recovery initiatives.
• Lead the division’s recruitment, performance management, scheduling, and training.
• Oversee quality assurance standards (e.g. LQA, Qualtrics), implementing corrective action plans where needed.
• Participate in long-term hotel planning, including budgeting, CAPEX projects, and innovation initiatives.
• Monitor labour costs, operating expenses, and revenues—ensuring financial targets are met through effective planning and decision-making.
• Represent the Rooms Division at the Planning Committee, contributing to the hotel’s strategic direction.

What You Bring

• College degree preferred.
• Five to seven years of experience in luxury hotel/resort operations management positions.
• Excellent knowledge of all aspects of Rooms Division Operations.
• Strong leadership and interpersonal skills.
• Excellent guest service and problem-resolution skills.
• Flexibility to meet the demands of a 24-hour operation.
• Strong organizational skills, ability to operate computer equipment, and excellent Excel and Computer Skills.
• Solid interpersonal and relationship-building skills to work with cross-functional teams.
• Apply an ethical approach to influence the outcome of situations and serve as a role model for others by demonstrating appropriate business conduct and ethical principles.
• Excellent personal presentation and interpersonal skills.
• Ability to multi-task in a high-volume and demanding environment.
• Successful candidate must possess legal work authorization in the United States

What We Offer

• Salary Range: $145,000 – $150,000 + Annual Incentive Program
• https://careers.fourseasons.com/us/en/job/REQ10364960/Director-of-Rooms