Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A non-gaming oasis on the iconic Las Vegas strip. Located adjacent to Mandalay Resort & Casino, discover one of the only non-gaming and non-smoking hotels on the Las Vegas Strip. Four Seasons Las Vegas is a tranquil Five Diamond oasis with a Forbes Five-Star Spa and offers the best of both worlds: serenity in a resort-like setting paired with the energy and nightlife of one of the greatest entertainment destinations. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area.

On the iconic Las Vegas strip, luxurious Four Seasons Hotel Las Vegas, the first AAA Five Diamond property in Las Vegas, reflects the energy and excitement of one of the world’s most vibrant cities.

About the role

The Director of Rooms forms part of the hotel leadership team, who collectively make key strategic and operational decisions for the Hotel. The Director directs and controls the activities of the front desk, Communications, Concierge, Housekeeping, Guest Relations, Guest Services, and in some cases Spa and Security

What you will do

Assures that standards are met, guests and employees are satisfied and problems are promptly resolved. The Director also works closely with Sales and the Director of Revenue/Reservations to enhance the Hotel occupancy levels and rates. The ideal candidate must possess the following qualifications:

• Five to seven years of experience in luxury hotel or resort operations management positions. Experience in the same or a similar role is preferred but not required.
• Excellent knowledge of all aspects of Rooms Division operations, with a strong focus on Housekeeping operations.
• Previous experience in large‑scale, high‑volume operations is preferred.
• Previous experience in a union environment is an advantage.
• A champion of both guest and employee experience, with sophisticated interpersonal skills.
• https://careers.fourseasons.com/us/en/job/REQ10373961/Director-of-Rooms