Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”
Job Description
• Demonstrate leadership in the field of hospitality and ensure consistent, high-quality service at all stages of hotel sales;
• Ensure that the products and services offered to guests meet or exceed their expectations;
• Provide loyal and attentive service to clients to develop long-term relationships and achieve business growth;
• Participate in annual business planning, forecasting, meetings with stakeholders, system trainings, report analysis, and profit and loss management;
• Hold meetings with clients to identify their needs and provide recommendations on products and services aligned with their goals;
• Discuss strategies and prepare action plans aimed at increasing sales and enhancing customer satisfaction;
• Monitor competitors’ activities to identify new business opportunities and areas for improvement in existing operations;
• Develop and implement sales strategies focused on new products, services, and markets;
• Organize promotional events to increase sales potential and generate interest in products;
• Provide and implement suggestions to improve existing systems and internal procedures;
• Actively participate in budget analysis, preparation of annual budget plans, and expense planning;
• Lead the preparation, updating, and communication of departmental guidelines and procedure documents to staff;
• Update quarterly action plans and financial objectives to achieve established sales targets;
• Ensure timely and accurate sharing of information regarding events and group reservations with relevant departments;
• Define and implement effective strategies to achieve annual sales goals;
• Build and develop mutually beneficial partnerships with local and governmental suppliers to optimize revenues.
Qualifications
• Higher education (a degree in Tourism and Hotel Management is preferred);
• Relevant experience in a similar position;
• Proficiency in Opera PMS Software, Opera Sales & Catering / Opera Sales Force Automation, Property Manager, and Microsoft Windows programs;
• Ability to stay calm, composed, and attentive to guests’ needs at all times;
• Adherence to professional telephone etiquette standards;
• Fluent in Azerbaijani, English, and Russian;
• Ability to work independently and effectively as part of a team in a fast-paced environment;
• Dynamic personality with a strong willingness to learn;
• Strong sales and presentation skills;
• Ability to manage multiple tasks simultaneously;
• Management experience is considered an advantage;
• Strong analytical, organizational, and creative thinking skills.
