Director of Sales

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island – Abu Dhabi’s business and lifestyle destination – Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi’s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites – all with water views. With six creative restaurants and lounges, this is Al Maryah Island’s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest’s unique personal needs – whether the goal is relaxing on vacation or staying efficient for business.

About the role

The Director of Sales will be responsible for leading and managing the sales team to achieve revenue goals, maintain high levels of guest satisfaction, and contribute to the financial performance of the hotel. The ideal candidate will have a strong background in hotel sales, with a focus on strong leadership skills and business development.

What you will do

Responsibilities include, but not limited to:

• Develop and implement strategic sales plans to drive revenue growth and achieve hotel budget targets.
• Recruit, lead, coach and manage the sales team to ensure sales activities are aligned to achieve overall goals and objectives as well as evaluate sales team performance and develop people.
• Establish and maintain positive relationships with guests, vendors, colleagues, and the global sales network.
• Monitor sales production, analyze market data, and adjust sales strategies to meet planned goals.
• Negotiate and secure group contracts, considering room availability, rates, and revenue objectives.
• Participate in trade shows, promotional events, and networking opportunities to develop new markets and identify potential clients.
• Analyze sales performance data, prepare reports, and present findings to senior management.
• Develop and maintain relationships with key accounts, ensuring retention and repeat business.
• Stay informed of industry trends, competitor activities, and market changes to adapt sales strategies accordingly.
• Conduct performance evaluations and follow up with sales and events personnel for development and coaching opportunities.
• Perform all supervisory functions to effectively and efficiently manage the personnel assigned, including but not limited to labor and payroll, compliance training, safety instruction and guidance on expense and travel management.
• Direct sales activities of the Hotel to achieve budgeted and assigned goals.
• Monitor and identify current and future business trends to insure profitable sales in periods of low and high demand.
• Assist in the development of the annual marketing plan.
• Ensure project and business plans are executed for all market areas as stated in the hotel marketing plan with emphasis on increasing sales and profitability.
• Supervise the installation of sales and marketing procedures and ensure the hotel is following all company Minimum Operating Standards.
• Assist the Commercial Director in establishing and directing the development of annual sales goals; ensures goals and incentive programs are fully understood and implemented for maximum achievement.
• Regular travel is required with this position.
• Perform other tasks or projects as assigned by the Regional Commercial Director or General Manager

What you bring

• Proven leadership experience in hotel sales, in the luxury hospitality market for minimum of 2 years.
• Strong experience with US and GCC GEO markets and understanding strategies per channel.
• Excellent communication, negotiation, and presentation skills.
• Strong analytical and problem-solving abilities.
• Results-oriented and self-motivated, with a passion for sales and achieving targets.
• Organized, disciplined, and able to manage multiple priorities effectively.
• Fluent in English, preferably fluent in Arabic, with knowledge of additional languages being an advantage.
• Assertive and diplomatic approach to business relationships.
• https://careers.fourseasons.com/us/en/job/REQ10344844/Director-of-Sales