Director, Operations

Director, Operations

As Director, Operations at Fairmont Palliser, you will be at the helm of a landmark hotel that’s shaped Calgary’s skyline and stories for over a century. Reporting directly to the General Manager, you will play a key role in driving excellence across departments, developing high-performing teams, and delivering elevated guest experiences that match the prestige of our brand. This is a career-defining opportunity for a hospitality leader who thrives in dynamic environments, builds strong teams, and isn’t afraid to roll up their sleeves to make the guest experience unforgettable.

• Lead with purpose. Support the General Manager in strategic hotel direction and stand in during their absence.
• Oversee operations. Drive success across Rooms, Food & Beverage, and Engineering by fostering collaboration, alignment, and innovation.
• Inspire and empower. Champion a culture where colleagues feel valued, engaged, and empowered to grow.
• Drive results. Oversee budgeting, forecasting, and financial performance to ensure operational excellence and profitability.
• Elevate the guest experience. Set and maintain the highest product and service standards to delight our guests at every touchpoint.
• Build high-performing teams. Lead recruitment, coaching, and development for department heads and rising leaders.
• Uphold the brand. Ensure all brand standards and service rituals are consistently delivered.

• 8+ years of hotel operations experience, including 3+ years in a senior leadership role overseeing multiple departments.
• Proven ability to manage budgets, forecast performance, and drive operational results.
• Post-secondary education in hospitality or business, or equivalent relevant experience.
• Proficient in hotel systems (e.g., Opera, Micros) and Microsoft Office tools.
• Experience leading and developing diverse teams, with a focus on inclusion, accountability, and engagement.
• Strong communication skills with the ability to influence, present, and provide clear direction.
• Comfortable leading through change in a fast-paced, guest-centric environment.https://careers.accor.com/global/en/job/director-operations-in-fairmont-palliser-calgary-canada-jid-56598