Director, Wellness and Wellbeing

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

As Director of BASIN and Wellbeing at Fairmont Chateau Lake Louise, you will develop and execute short- and long-term strategies to position BASIN Glacial Waters as the world’s leading thermal wellness destination. These strategies will drive excellence in colleague engagement, guest satisfaction, financial performance, health and safety, and environmental responsibility.

The Director oversees all aspects of The BASIN’s daily operations, ensuring alignment with brand standards, adherence to productivity and cost controls, and effective optimization of revenue opportunities. The ideal candidate will possess extensive wellness expertise and experience, maintaining BASIN Glacial Waters’ status as the most significant thermal bathing facility to open in North America.

What you will be doing:
Reporting to Director of Operations, responsibilities and essential job functions include but are not limited to the following:

Operational Requirements

• Deliver a seamless, luxury wellness experience for guests at every touchpoint.
• Lead by example, upholding the highest service standards.
• Demonstrate expertise in FORBES and LQA audit standards, maintaining a visible presence on the floor and driving service excellence through TrustYou (VOG) results and adherence to hotel luxury standards.
• Actively participate in CLL’s Sustainability Program, identifying and implementing specific action items.
• Coordinate LQA action planning and improvement initiatives, collaborating across departments to enhance year-over-year performance and ensure consistent luxury service delivery.
• Oversee overall facility operations, including short- and long-term strategic planning.
• Develop and implement the annual marketing plan; identify new business and marketing opportunities.
• Set and achieve departmental goals aligned with measurable KPIs.
• Lead colleagues with motivation, guidance, and clear direction.
• Provide training and development for the operational leadership team.
• Ensure leaders deliver effective training and development for all departmental colleagues.
• Evolve Aufguss programming through creativity and innovation.
• Expand wellness offerings within The BASIN and Fairmont Chateau Lake Louise, leveraging industry specialists and internal training.
• Act as liaison between Fairmont and the broader wellness industry.
• Conduct site visits and presentations for group meeting planners as needed.
• Promote and sell customized BASIN programs to conference groups.
• Collaborate with Marketing to drive business and public relations through local partnerships, media, and community engagement.
• Support hotel packages and promotions within The BASIN.
• https://careers.accor.com/global/en/job/director-wellness-and-wellbeing-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-74069