DM

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

Share

Facebook
Twitter
LinkedIn

Job Description

Oaks Queenstown Shores Resort are looking for an experienced, professional and enthusiastic Duty Manager to join the on a full-time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of working with your team and driving exceptional customer experiences.

Key Responsibilities Include:

  • Lead and inspire the front office team to deliver outstanding guest experiences, ensuring each guest is welcomed with warmth and professionalism.
  • Serve as a role model, sharing your expertise and driving the team to consistently uphold the highest standards of service excellence.
  • Oversee the execution of daily tasks, ensuring they are completed with precision and efficiency.
  • Manage guest arrivals and departures seamlessly, delivering a smooth and memorable check-in/check-out experience.
  • Proactively address and resolve guest concerns with professionalism, ensuring a lasting impression of exceptional service.

Shift Details (subject to change):

  • Rotating roster across Monday to Sunday
  • Shift times scheduled within 6.30am – 10.30pm

Qualifications

To be successful in this role you will have:

  • Proven experience in a supervisory role within a hotel front office environment, demonstrating strong leadership and team management capabilities.
  • Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
  • Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
  • Impeccable professional presentation, reflecting the high standards of the organisation.
  • Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

  • Career Growth: Learning and development programs to boost your career.
  • Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
  • Global Perks: International accommodation discounts across our hotel brands.
  • Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
  • Experiences: Discounted entertainment and activities.
  • Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
  • Generous Leave: Parental and birthday leave.
  • Wellness Boost: EAP and tailored wellness support.

https://jobs.smartrecruiters.com/MinorInternational/744000129350114-duty-manager?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

GSA

Job for: Locals

Job Description Oaks Brisbane Lexicon Suites is looking for a Full Time Guest Service Agent who is passionate about providing excellent customer service to join the team. The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of guiding guests through their stay, […]

Australia

Guest Experience Supervisor

Job for: Locals

Masterpiece by Design. Dynamic by Nature The St. Pancras London is distinctly iconic and an architectural masterpiece that celebrates both heritage and innovation.  Housed in one of London’s landmark buildings, it is where modern lifestyle and luxury experiences create new stories built upon those from the past. Position Summary As our Front Desk Supervisor at […]

United Kingdom

Night GSA

Job for: Locals

Job Description Oaks Broome Hotel are looking for a casual Night Guest Service Agent who is passionate about hospitality and thrives on creating memorable guest experiences. If you pride yourself on delivering service with warmth, professionalism, and a personal touch, we’d love to hear from you. From the moment guests arrive, your welcoming presence will make them feel […]

Australia

Reservation Manager

Job for: Locals

JOB SUMMARY   Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to […]

India

Guest Relation Associate

Job for: Locals

POSITION SUMMARY   Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their […]

India