DM

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

Share

Facebook
Twitter
LinkedIn

Description:

  • To supervise operations in assigned sections to consistently and profitably deliver a high quality guest experience in accordance with established standards
     Ensures implementation of SOP and all policies & procedures related to the department.
     Ensures all guest requests and complaints are handled appropriately adhering to the hotel’s general guidelines for service recovery.
     Ensures all opening and closing duties are implemented in accordance with established standards.
     Reviews weekly forecasts and schedules Team Members accordingly.
     Assists hands-on in the operation during peak periods as required.
     Meets
  • greets and escorts guests to the room in accordance with the hotel’s standards and as assigned.
     Ensures a strict room key control system is implemented at the Executive Floor.
     Approves rebates within the amount parameters as specified by the hotel’s policies & procedures.
     Is the custodian of the guest history database
  • ensuring profiles are up-to-date and information is used in the operation to support guest recognition.
     Functions as Chorus reward Ambassador.
     Coordinates VIP recognition programs.
     Ensures the Team is always up-to-date with the latest and recommends the best outside companies.
     Maintains logbook.

Qualifications:

  • Have been in Managerial roles for the minimum of 3 years in hotel industry.
    -Excellent verbal and non-verbal English and communication skills
    -Able to interact with a wide range of clients
  • personnel and their demands
  • Bachelor or Master Degree in related field.
    -Dynamic
  • hardworking
  • possess the great service mind and be the role model for people excellence

Education:

Diploma

Years of experience:

3-5

Number of positions:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bell Service

Job for: Locals

Description: Welcoming guests at the main entrance and greeting them appropriately as per the time. – Escort guests to their rooms and explain hotel facilities. – Assist the guests to deliver all baggage faxes messages and packages to guests and do several other tasks according to the guest’s request. – Assist with valet parking during […]

Malaysia

Front Office – Concierge

Job for: Locals

Description: Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met Qualifications: Bachelor’s degree or Diploma in Hotel Management Hospitality Tourism or related field. Have 2–3 years of experience in a supervisory or team leader position. Excellent communication skills with a strong service-minded attitude […]

Thailand

At Your Service Supervisor

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

Qatar

AFOM

Job for: Locals

Description: As this position will lead of Front Office department. To ensure front office management tasks such as workflows forms Team members training are running smoothly. To ensure desk operating system such as Opera Ving Card Operator system are working properly. – Implementation and training of SOP and all policies & procedures as per ONYX […]

Malaysia

FO Agent

Job for: Locals

Description: To handle all check-out as per Amari Buriram United standard. – To great all guest with a smile and a “wai”. – To prepare all details 1 day prior check-out guest. – To ensure a fast friendly and efficient check-out for all guests. – The invoices are ready and correct and that all items […]

Thailand