Doorman

POSITION SUMMARY

EXPLORE MARRIOTT – Door Person

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for an ambitious and passionate Door Person who strives to provide and inspire incredible guest service that creates truly memorable experiences for our guests. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

POSITION SUMMARY

• Prepare yourself for your daily shift by ensuring that all information is passed on between the Doormen on duty. Check with the Concierge for any additional information.
• Ensure best possible two-way communication with fellow associates and managers.
• Perform any reasonable request as directed by management.
• Handle any guest problems or complaints in a professional and hospitable manner. Ensure they are resolved and followed through using the LEARN and Service Excellence process. Ensure complaints are tracked using the Guest Response program.
• Understand the Hotel’s fire and safety procedures. To undergo training in all fire and security measures every quarter.
• Have flexibility in working hours.
• Adhere to high standards of personal hygiene and wear the proper uniform at all times.
• Ensure immaculate appearance of the courtyard and entrances.
• Have detailed and up to date knowledge of all hotel services and functions at all times.
• Welcome arriving guests and open the doors for them.
• Bid guests a fond farewell and open doors for them.
• Assist with the luggage of arriving and departing guests.
• On request call taxis either from the rank or from thhttps://careers.marriott.com/doorman-jw-marriott-grosvenor-house/job/659A8FC833A85789CD65DABBAC91D70A