Duty Manager

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.​

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!​

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.​

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

Hospitality is a work of heart,​
Join us and become a Heartist®.

• Supervises guest welcoming operations and rooms sales carried out by his/her team
• Is in charge of coordination the team
• Organizes guest arrivals and departures with the team
• Ensures that guests’ requests take priority in the team’s work
• Ensures that services meet guests’ expectations
• On starting work every day, checks the remaining departures and that the appropriate invoices are present and correct, complete with receipts
• Prepares the arrivals and departures list and VIP list
• Keeps track of the standard of services delivered, based on guest comments and quality audits
• Supervises the receptionists’ checklist
• Supervises the management of debtors, group and individual guest invoicing and cash operations
• Ensure internal procedures are duly applied

• Diploma or Degree preferably in hospitality or related field
• Previous experience as a Team Leader or Duty Manager
• Computer literate (Windows environment), PMS (Opera), Tars online and an aptitude for new technologies
• Thai language is a strong advantage, English and a 3rd language would be a plushttps://careers.accor.com/global/en/job/duty-manager-pullman-phuket-panwa-beach-resort-in-muang-phuket-thailand-jid-91229