Duty Manager

Mandarin Oriental, Muscat is looking for a Duty Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Muscat is an urban resort located in the prestigious Shatti Al-Qurum area of Muscat. The property brings Mandarin Oriental’s legendary service and contemporary luxury to the Sultanate of Oman, offering an exceptional collection of guestrooms, suites and residences, distinctive dining experiences, extensive wellness facilities and elegant event spaces.

About the Role

The Duty Manager is responsible for overseeing the daily operation of the hotel, ensuring exceptional guest experience and maintaining the highest standards of service in line with Mandarin Oriental’s Legendary Quality Experiences (LQE). The role acts as the senior management representative on duty, handling guest relations, operational challenges, colleague support, and interdepartmental coordination to ensure smooth and efficient hotel operation.

Key Responsibilities

• Ensure all guests receive personalized, professional, and prompt service.
• Act as the primary contact for guest concerns, complaints, and service recovery.
• Resolve guest issues efficiently and follow up to ensure complete satisfaction.
• Maintain a visible presence in public areas and engage with guests regularly.
• Anticipate guest needs and create memorable luxury experiences.

• Oversee hotel operations during assigned shifts.
• Ensure smooth coordination between Front Office, Housekeeping, Engineering, Security, Food & Beverage, and other operational departments.
• Monitor hotel occupancy, arrivals, departures, VIP movements, and special requests.
• Support and supervise Front Office operations, including check-in, check-out, billing, and cash handling procedures.
• Maintain accurate shift reports, handover notes, and incident records.
• https://careers.mandarinoriental.com/jobs/duty-manager-muscat-muscat-governorate-oman