Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Duty Manager

 

Mandarin Oriental Kuala Lumpur is looking for a Duty Manager to join our Front Office team.

 

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

 

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

 

About the job

 

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur the Duty Manager is responsible for overseeing daily operations, ensuring excellent customer service, managing staff during shifts, and handling any issues or emergencies that arise. This role acts as the main point of contact when senior management is unavailable and plays a key part in maintaining standards and ensuring smooth business operations. The Duty Manager reports to the Front Office Manager.

 

As Duty Manager, you will be responsible for the following duties:

  • Handle guest complaints diligently and professionally and always with good feedback to the guest on satisfaction
  • Follow up on any special requests form guests as per instructions received from Front Office Manager and higher management
  • Responsible for the night audit process
  • Organize monthly Duty Manager’s meeting with FOM to discuss operational matters

 

As Duty Manager, we expect from you: 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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