Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Additional Information: This hotel is owned and operated by an independent franchisee, PT. Paramita Bali Dewata. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

 

 

JOB SUMMARY
At Tribute Portfolio, we believe in individuality, character, and creating captivating, unforgettable experiences for passionate travelers. Our resort is an exclusive sanctuary featuring 45 luxury private pool villas, 2 distinct dining venues, a wellness spa, and direct beach access.
We are seeking an energetic and guest-obsessed Duty Manager to serve as the primary operational leader during assigned shifts. Acting as the Manager on Duty (MOD), you will oversee overall resort operations, ensuring seamless guest experiences, high standards of service, and cross-departmental excellence across all villa, F&B, spa, and beach touchpoints.
Core Work Activities & Responsibilities :
1. Operational Leadership & Guest Experience
Manager on Duty (MOD): Serves as the primary management authority on property during duty shifts, ensuring smooth daily operations and maintaining a visible presence in public areas and guest spaces.
Elevated Guest Arrival & Stay: Oversees check-in, check-out, in-villa arrivals, and tailored experiences for Marriott Bonvoy members and VIP guests across our 45 private villas.
 
Problem Resolution (GXP & Service Recovery): Empathetically handles guest feedback, complaints, and service breakdowns using Marriott’s service recovery framework (LEARN model) and logs interactions in GXP.

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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