Duty Manager

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

We are seeking an experienced and dynamic Duty Manager to join our team in Sepang, Malaysia. In this pivotal leadership role, you will oversee hotel operations during your shift, ensuring seamless guest experiences and maintaining the highest standards of service excellence. As a key member of our management team, you will lead, motivate, and support your team while serving as the primary point of contact for guest inquiries and operational challenges. This is an excellent opportunity for a results-driven professional who thrives in a fast-paced environment and is committed to delivering exceptional customer service.

• Lead and oversee all hotel operations during assigned shifts, ensuring smooth coordination across all departments and maintaining operational excellence
• Support and motivate the Front Office team and other staff members, fostering a collaborative and positive work environment
• Act as the first point of contact for guest inquiries, requests, complaints, and feedback, resolving issues with professionalism, empathy, and efficiency
• Maintain high standards of presentation, cleanliness, service quality, and operational procedures throughout the property
• Coordinate seamlessly with Housekeeping, Food & Beverage, Maintenance, Security, and other departments to ensure integrated operations
• Monitor and enforce safety, security, and compliance procedures, ensuring all protocols are followed consistently
• https://careers.accor.com/global/en/job/duty-manager-in-ibis-styles-sepang-klia-sepang-malaysia-jid-112840