Duty Manager- Front Office

Why Work for Accor?
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion.

Join a team where you can create your path, work with purpose, and enjoy and feel valued. Make it your next move.

Our Hotel

The Sydney Boulevard Hotel, a classic establishment near Sydney’s CBD, boasts 275 well-appointed guest rooms, 2 food and beverage outlets, and 11 function rooms.

We are dedicated to delivering exceptional guest experiences and maintaining high operational standards.

We are currently seeking a dedicated and dynamic Commis Chef to join our team, support our Head Chef, and help ensure guest requirements are always met with the delivery of exceptional experiences.

Key Responsibilities

• Supervise, coach and support the Front Office team to deliver exceptional guest service.
• Lead daily Front Office operations, ensuring service standards and procedures are consistently met.
• Handle guest enquiries, requests and complaints professionally, ensuring timely resolution.
• Communicate hotel updates, policies and procedures effectively to the team.
• Conduct team briefings and departmental meetings to maintain service excellence.
• Work operational shifts within the Front Office as required.
• Assist with reservations and maximise room revenue through effective inventory management.
• Ensure daily revenue reconciliation and accurate completion of Front Office financial procedures.
• Assist with roster preparation to achieve operational requirements within labour budgets.
• Support recruitment, onboarding, training and performance development of team members.
• Foster a positive, collaborative and high-performing team culture.
• https://careers.accor.com/global/en/job/duty-manager-front-office-in-the-sydney-boulevard-hotel-woolloomooloo-australia-jid-100076