E-Concierge

As an E- Concierge serves as a key point of digital contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity.

What will I be doing?

Aa an E- Concierge, you will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. Concierge is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Extensive knowledge of the hotel: room categories, restaurants, events, overall services, and the local area, in order to effectively respond to guest questions and inquiries.
  Monitor online reviews and forward important feedback to the appropriate departments for follow-up.
  Respond to guest requests in real time through digital platforms.
  Coordinate with other hotel departments to ensure effective execution of special requests.
  Follow up on open requests to ensure their completion and guest satisfaction.
  Identify opportunities to enhance the guest experience and encourage positive feedback.

What are we looking for?

Concierges serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Flexibility to respond to a variety of different work situations
• Ability to work on your own and as part of a team
• Knowledge of the local area

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in Concierge in a hotel environment
• https://jobs.hilton.com/apac/en/job/HOT0BMA2/E-Concierge