Event Sales / Services Manager

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You are responsible for overseeing the planning, organization, and execution of events at the hotel, working closely with clients, vendors, and internal teams to ensure all aspects of the event run smoothly. As a Event Sales / Services Manager, you’re not just overseeing the execution of events at the hotel – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Event Planning & Execution:  Organize and manage events of various scales from concept to completion.
• Vendor Coordination:  Liaise with caterers, decorators, AV teams, and other vendors to ensure quality service.
• Client Service:  Deliver exceptional guest experiences and address client needs promptly.
• Budget Oversight:  Manage event budgets, control costs, and negotiate vendor contracts.
• Marketing & Promotion:  Develop strategies to promote events and maximize attendance.
• Team Leadership:  Supervise and support event staff, including scheduling and training.
• Logistics Management:  Coordinate transportation, accommodations, and on-site operations.
• Compliance & Safety:  Ensure adherence to legal, safety, and brand standards (e.g., Hilton EventReady with CleanStay and Hilton EventReady Hybrid Solutions programmes).
• Performance Review:  Monitor event outcomes and implement improvements.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• At least 3 years of experience in event planning or hospitality logistics experience in a hotel catering/events sales role preferred.
• Familiarity with hotel systems (e.g., Delphi, Salesforce, OnQ, Market Planner).
• Strong leadership, communication, and problem-solving skills.
• Excellent organizational and time management abilities.
• Able to work a flexible schedule, including nights, weekends, and holidays.
• Multi-linguistic skill is a plus.