Events Coordinator

Mandarin Oriental Ritz, Madrid

Mandarin Oriental Ritz, Madrid is looking for a Events Coordinator to join our Events team.

Do you enjoy coordinating events and delivering exceptional guest experiences in a luxury environment? Are you highly organised, service‑driven and detail‑oriented? Do you thrive in roles that combine client interaction, administrative coordination and operational follow‑up? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts and residences, recognised for delivering legendary service inspired by Asian heritage and contemporary luxury.

Mandarin Oriental Ritz, Madrid is an iconic five‑star hotel located in the heart of the Spanish capital. This Belle Époque palace, set within Madrid’s renowned Art Triangle, combines over a century of history with elegant design, outstanding service and exceptional event spaces.

About the job

Based at Mandarin Oriental Ritz, Madrid, within the Events Department, the Events Coordinator provides key support in the coordination, administration and follow‑up of banqueting and events activity, ensuring excellent client service, smooth internal coordination and full compliance with Mandarin Oriental standards.

The role reports to the Events Manager / Director of Events.

As Events Coordinator, you will be responsible for the following duties:

• Support the coordination and execution of banqueting and events services, ensuring a seamless guest experience.
• Maintain an in‑depth knowledge of the hotel’s banqueting offer, menus and beverage selections.
• Coordinate service flow between banqueting service teams and the kitchen.
• Prepare and manage databases, reports and internal documentation as required.
• Advise clients on menu composition, beverages and event setup, including allergen information and special dietary requirements.
• Ensure correct setup and organisation of service stations, event spaces and table layouts according to specifications.
• Act as a key point of contact for clients, ensuring satisfaction before, during and after events.
• Manage client enquiries via telephone and email, ensuring timely and professional responses.
• Prepare quotations, contracts and follow‑up proposals.
• Coordinate site inspections and client visits.
• Issue service orders and prepare all required pre‑ and post‑event documentation.https://careers.mandarinoriental.com/jobs/events-coordinator-mid-time