Events Operations Manager

At Pullman & Mercure Melbourne Albert Park, We grow through curiosity!
Situated opposite Albert Park Lake, our dual-brand hotel hosts 378 rooms, restaurant, bar, pool, gym and one of the largest conference spaces in Melbourne with 31 conference spaces; offering business and leisure travellers a lavish space to meet and rejuvenate.

Together, We Champion Progress…
At Pullman, Progress is at the heart of what we do! By joining Accor and Pullman & Mercure Melbourne Albert Park, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality.

At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.

• Communicate effectively with clients and internal departments (kitchen, sales, operations) to manage event requirements and changes.
• Manage team performance through training, onboarding, briefings, and performance evaluations in line with brand standards.
• Deliver high-quality guest service, maximising sales opportunities and ensuring customer satisfaction.
• Coordinate event logistics including equipment hire, stock ordering, and maintaining inventory and storerooms.
• Collaborate with leadership and sales teams to drive revenue, support promotions, and ensure seamless event execution from planning to delivery.
• Supervise function set-ups and service delivery to ensure all events meet client specifications and expectations.
• Lead and support team members to maintain service standards and a consistent, high level of customer service.
• Develop and manage rosters effectively within budget, ensuring adequate staffing levels aligned to business needs.
• Oversee administrative tasks including preparing accounts, forecasting, and ensuring accurate and timely billing.

• Proven experience in conference & events, banqueting, or food and beverage operations, ideally within a hotel environmenthttps://careers.accor.com/global/en/job/events-operations-manager-in-pullman-melbourne-albert-park-melbourne-australia-jid-89155