Exclusive Experience Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

There’s a certain magic in the air here that flows effortlessly through Old Town Square, onto Charles Bridge, over the Vltava and all the way up the tallest spires of Prague Castle – and that’s just what you can see from Four Seasons Hotel Prague. Centuries of wonder fill our walls, letting you trace the history of the city from the Baroque era to the neoclassical to modern day. Four Seasons Hotel Prague has a unique location, consists of three historical buildings connected to a new construction, has 157 rooms including 19 suites.

We are a human brand.  We are a culture brand. We are Four Seasons.

Four Seasons Hotel Prague is looking for a talented Exclusive Experience Manager to join our team.

About the Role

Are you passionate about creating unforgettable guest experiences? As our Exclusive Experience Manager, you’ll be at the heart of ensuring our guests feel connected to the destination and cared for in extraordinary ways.

This role offers a unique opportunity to lead our Concierge team and elevate guest experiences to the highest level of luxury and personalization.

What You’ll Do

• Serve as the primary point of contact for VIP guests, from pre-arrival planning to post-departure follow-ups, ensuring a seamless and memorable stay.
• Lead, mentor, and inspire the Guest Experience and Concierge teams, ensuring service excellence and team growth. Create a strong, motivated team through ongoing training, performance feedback, and empowerment.
• Respond to a variety of guest requests with creativity and attention to detail, tailoring recommendations to exceed expectations while aligning with Four Seasons’ standards.
• Anticipate guests’ preferences and needs proactively, ensuring that each experience feels uniquely curated.
• Stay ahead of trends, identifying new opportunities to introduce unique and exciting experiences for our guests.

What You’ll Bring

• Proven experience 5* luxury hotel brand or working with luxury brands, providing VIP concierge services.
• Strong attention to detail, a flair for creativity, and the ability to handle multiple priorities seamlessly.
• At least 2 years of leadership experience, with a track record of managing and inspiring teams.
• Exceptional interpersonal and communication skills, with a caring and empathetic approach to leadership.
• Fluency in English, with additional language skills considered a plus.

What we offer:

• Competitive remuneration
• Relocation assistance and Temporary housing support
• Excellent Training and Development opportunities
• Discover the world with attractive employee rates at Four Seasons Hotels worldwide
• https://careers.fourseasons.com/us/en/job/REQ10326373/Exclusive-Experience-Manager