Executive Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Taipei is a new build standalone 250-room luxury hotel with a total gross floor area of approximately 35,000m2 located in Xinyi District directly opposite Taipei 101, one of the most iconic skyscrapers in Asia.

The Hotel will offer the very best in events, wellness, and leisure with myriad amenities throughout the 31-storey building. Dining venues at the Hotel will include a high-end Chinese restaurant, destination bar, specialty restaurant, all-day restaurant, pool bar and lobby lounge. Surrounded by expansive glass paneling on both sides of the floor-to-ceiling design allows guests to look out across the cityscape, as well as up at the incredible presence of Taipei 101.

About the role

The Executive Administrative Assistant provides comprehensive support and clerical expertise to the Executive Office, ensuring all guest and employee inquiries are handled with confidentiality, efficiency, courtesy, and professionalism to achieve the highest levels of satisfaction while upholding Four Seasons standards. This role assists the General Manager and Hotel Manager with their administrative duties, supports operational projects across the hotel, and contributes to quality assurance initiatives that drive continuous improvement.

What you will do

• Provide comprehensive administrative support to the General Manager and Hotel Manager, including calendar management, correspondence, translation, filing systems, meeting agendas, travel arrangements, payroll records, and issuance of hotel vouchers.
• Coordinate communication on behalf of the Executive Office, including handling calls, emails, guest feedback channels and Elite Guest/VIP program follow-up.
• Review and analyze guest satisfaction surveys and feedback, summarize recurring issues, and prepare reports and presentations for the Planning Committee and corporate visits if applicable.
• Attend selected meetings, record accurate minutes, and distribute accordingly.
• Maintain confidentiality of sensitive hotel, guest, and employee information at all times.
• Manage office organization, supplies, and records to ensure smooth daily operations.
• Work harmoniously and professionally with colleagues, guests, and external partners, embodying the Four Seasons Golden Rule.
• Strong communication skills with the ability to write and speak in polished, professional English and Chinese, excellent grammar and vocabulary.
• Demonstrated knowledge of executive office administration with proven ability to support senior leadership effectively.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Teams).
• High attention to detail, accuracy, and organizational skills; able to manage multiple priorities in a dynamic environment.
• Service-oriented with the ability to anticipate needs and provide outstanding support to internal and external stakeholders.
• High level of professionalism, integrity, and discretion in handling confidential matters.
• Flexible and resourceful, with proven ability to adapt leadership style to varied operational situations involving both guest and house needs.
• Sociable, approachable, and helpful personality; maintains a positive and professional demeanour in all interactions.

What you bring

Education

• A university degree or equivalent experience is required
• https://careers.fourseasons.com/us/en/job/REQ10362249/Executive-Administrative-Assistant