Executive Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital’s bustling Old Quarter and the French Quarter’s timeless elegance. Guests can immerse themselves in the rich tapestry of Hanoi’s past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city’s dynamic energy and serene beauty. This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About the Role

Are you ready to join an iconic property in the heart of Hanoi, where culture, tradition, and modern luxury converge?  As Executive Administrative Assistant for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will provide comprehensive administrative and operational support to the General Manager and Hotel Manager, ensuring the smooth functioning of the Executive Office. This pivotal role requires exceptional professionalism, organisation, and discretion in handling all matters related to guests, employees, and business partners.

You will act as the central liaison between the Executive Office and all hotel departments, assisting with correspondence, reporting, communication, and project coordination. As part of the pre-opening team, you will also play a key role in shaping office systems, supporting quality assurance initiatives, and ensuring the property operates to Four Seasons’ world-class standards from the very start.

What You Will Do

• Provide Executive Support: Manage daily administrative duties for the General Manager and Hotel Manager, including calendar scheduling, correspondence, filing, travel arrangements, and expense reporting.
• Coordinate Communication: Serve as a point of contact for internal and external communication, handling calls, emails, guest feedback, and follow-ups with courtesy, accuracy, and professionalism.
• Prepare Reports and Presentations: Support the preparation of reports, data summaries, and presentations for the Planning Committee, corporate visits, and owner meetings.
• Maintain Confidentiality: Handle sensitive and confidential information with utmost discretion, integrity, and good judgment.
• Support Guest Experience: Coordinate responses to VIP and Elite guest feedback, liaising with department heads to ensure timely service recovery and continuous improvement.
• Meeting Coordination: Organise and attend selected meetings, prepare agendas, record accurate minutes, and track follow-up actions.
• https://careers.fourseasons.com/us/en/job/REQ10364280/Executive-Administrative-Assistant