Executive Administrative Assistant

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Tented Camp Golden Triangle, nestled near the convergence of the Ruak and Mekong Rivers, offers a unique vantage point overlooking Thailand, Burma, and Laos. This luxurious escape, reached by a boat journey down the Ruak River, is enveloped in a thick bamboo forest, combining the thrill of a jungle adventure with the comfort of the Four Seasons brand. The camp boasts 15 uniquely decorated tents and an Explorer’s Lodge, all reminiscent of 19th-century expeditions with handcrafted furnishings and modern amenities. Dine in style at Nong Yao, offering diverse cuisines, or enjoy a drink while watching the sunset at Burma Bar. From rejuvenating spa experiences amidst the bamboo forests to sightseeing trips exploring the rich history of the Golden Triangle, this camp promises a blend of nature, luxury, and cultural immersion.

About the role

The Executive Administrative Assistant provides comprehensive support and clerical expertise to the Executive Office, ensuring all guest and employee inquiries are handled with confidentiality, efficiency, courtesy, and professionalism to achieve the highest levels of satisfaction while upholding Four Seasons standards. This role assists the Camp Manager with administrative duties, supports operational projects across the hotel, and contributes to quality assurance initiatives that drive continuous improvement

What you will do

·         Provide comprehensive administrative support to the Camp Manager, including calendar management, correspondence, translation, filing systems, meeting agendas, travel arrangements, and issuance of hotel vouchers.

·         Coordinate communication on behalf of the Executive Office, including handling calls, emails, guest feedback channels and Elite Guest/VIP program follow-up.

·         Review and analyze guest satisfaction surveys and feedback, summarize recurring issues, and prepare reports and presentations for the Planning Committee and corporate visits if applicable.

·         Attend selected meetings, record accurate minutes, and distribute accordingly.

·         Maintain confidentiality of sensitive hotel, guest, and employee information at all times.

·         Manage office organization, supplies, and records to ensure smooth daily operations.

·         Work harmoniously and professionally with colleagues, guests, and external partners, embodying the Four Seasons Golden Rule.

·         Strong communication skills with the ability to write and speak in polished, professional English, excellent grammar and vocabulary.

·         Demonstrated knowledge of executive office administration with proven ability to support senior leadership effectively.

·         Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, Outlook, Teams).

·         High attention to detail, accuracy, and organizational skills; able to manage multiple priorities in a dynamic environment.

·         Service-oriented with the ability to anticipate needs and provide outstanding support to internal and external stakeholders.

·         High level of professionalism, integrity, and discretion in handling confidential matters.

·         Flexible and resourceful, with proven ability to adapt leadership style to varied operational situations involving both guest and house needs.

·         Sociable, approachable, and helpful personality; maintains a positive and professional demeanour in all interactions.

What you bring

·         2–4 years of administrative experience, preferably supporting senior management or executives.

·         Experience in a luxury hotel or corporate environment is a strong advantage.

·         Excellent communication and interpersonal skills

·         Proficiency in administrative and computer skills

·         Strong organizational and time-management skills

https://careers.fourseasons.com/us/en/job/REQ10367617/Executive-Administrative-Assistant