Executive Administrator

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Oversee Elite guests stays; which includes pre-arrival, room allocation, meet and greet upon arrival, and touching base with them through their stay.
• Determine amenities for all Elite guests and coordinate directly with management team.
• Coordinate and take ownership of all corporate, ownership requests and bookings.
• Seeks out opportunities for guest-centric experiences in all outlets of the hotel.
• Works with the departmental managers to put processes in place to ensure that these opportunities are executed by all employees.
• Look for new/innovative ways to provide anticipatory service.
• Coordinate among all departments for seamless execution of service
• Administrative Responsibilities include
• Manage and respond to customer comments received via the various platforms such as the electronic questionnaire system and social networks, etc.
• Facilitate recognition of employees based on guest feedback
• Coordinate and assist in the planning and execution of certain guest and employee relations events.
• Support the management of the General Manager’s calendar including booking of meetings, etc.
• Perform administrative skills such as e-mailing, typing, copying, faxing, opening and sorting mail, coordinating appointments for General Manager, and answering telephones according to Fairmont standards
• Assist in reviewing guest reservations requests and correspondence via Executive Office, using property management system and revenue management principles and reports to make rate and availability decisions
• https://careers.accor.com/global/en/job/executive-administrator-in-fairmont-new-orleans-new-orleans-united-states-jid-106403