Executive Assistant

bout Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

We’re Hiring!

Come join our Four Seasons Family! We are hiring for a unique role: Executive Assistant & Elite Guest Coordinator!

About the role:

Provides support and clerical expertise to the General Manager, Executive Office and Resort Operations. Responds to guest and employee inquiries in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies. This individual will also be the Elite Ambassador for the resort. Ensure a smooth and memorable stay for VIP guests. Respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches.

What you will do:

• Act as first line of contact for General Manager inquiries for resort guests, residences, and our outside patrons.
• Perform administrative skills such as printing, typing, filing, copying, faxing, opening, and sorting mail, coordinating appointments for Resort and answering telephones according to Four Seasons standards.
• Respond to online guest feedback via Qualtrics or other view pages. Assign Qualtrics responses to appropriate departments or leadership for further follow up. Compile weekly/monthly Qualtrics analysis and ensure proper distribution of results to necessary team members.
• Manage and drive both line level and leader direct line.
• Handle travel arrangements and reservations for GM, Corporate Visits, Board Member Visits and VIP guests (as deemed by GM).
• Handle Elite Phone Line and Email, point of contact for Elite guests. Provide daily VIP/Elite Guest amenity card list to GM.https://careers.fourseasons.com/us/en/job/REQ10349117/Executive-Assistant-Elite-Guest-Coordinator