Executive, Guest Services

Description:

• Handling of check in and check out procedures such as meet and greet
• payment collection
• luggage handling and rooming
  • Handling incoming calls
• tenant general enquiries
• sales enquiries & viewing appointments
  • To carry out daily
• weekly and monthly operation reports
• and overseeing of check in and out documents
  • In coordination with Team Leader
• Housekeeping handling of room assignments for housekeepers and coordinating with sales
  • Ensure the stock level of all goodies
• amenities
• inventory and cleaning supplies are accurate and aligned with TMS/Product system
  • Regular coaching of Coordinator
• Guest Services
  • Assist supervisors to check room preparations prior to check in and on all administration works whenever necessary
  • Any other tasks as assigned

Qualifications:

• Diploma or higher preferable in hospitality management
  • Fluent in spoken and written English
• Cantonese and Mandarin
  • 1-2 years in customer service/ hospitality experience
  • Less experience can be considered as Coordinator
• Guest Services

Education:

Diploma

Years of experience:

1