Executive Housekeeper

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Southampton

Are you ready to join a team that thrives on excellence and embraces limitless potential? Fairmont Southampton, Bermuda’s largest resort, invites exceptional individuals to be part of our award-winning team and shape the future of hospitality.

Following a multi-million-dollar renovation, our 593-room resort is Bermuda’s largest, featuring nine restaurants, a 30,000-square-foot spa, an 18-hole par three golf course and a captivating Beach Club. Opportunities for growth and success are boundless.

Our culture emphasizes respect, teamwork, and professionalism, supported by comprehensive benefits. Join our diverse and inclusive team, where your unique talents and perspectives are celebrated. Dare to go beyond the ordinary, unlock your potential and make a lasting impact at Fairmont Southampton. Together, let’s create memories that exceed expectations. #BeLimitless

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Southampton as our new Executive Housekeeper. The Executive Housekeeper reports to the Executive Assistant Manager, Rooms & Recreation and is responsible for the strategic leadership and overall operation of the Housekeeping and Laundry Department’s at Fairmont Southampton. This role ensures the impeccable cleanliness, maintenance, and presentation of all guest rooms, suites, public spaces, corridors, and back-of-house areas. The Executive Housekeeper plays a vital role in delivering a consistently luxurious guest experience, leading a large team with a focus on service excellence, productivity, safety, and operational efficiency.

What you will be doing:

Housekeeping Operations & Service Excellence

• Oversee daily cleaning and maintenance of all guest rooms, public areas, corridors, offices, back-of-house spaces, and all laundry operations (in-house laundry facility and any contracted laundry services).
• Ensure all areas and laundry processes consistently meet or exceed Fairmont luxury brand standards.
• Implement and enforce cleaning and laundry procedures, hygiene protocols, and quality control measures.
• Conduct regular inspections of rooms, public areas, and laundry facilities to maintain standards of excellence.

Leadership, Team Management & Training

• Lead, mentor, train, and support the housekeeping team, including supervisors, room attendants, public area attendants, and laundry staff.
• Oversee workforce planning, recruitment, scheduling, onboarding, and performance management for laundry and housekeeping teams.
• Foster a positive, inclusive, and professional work environment focused on teamwork and accountability across both housekeeping and laundry operations.
• Develop and deliver ongoing training initiatives to strengthen skills, service consistency, safety awareness, and proper handling of linens and laundry equipment.

Financial & Resource Management

• Manage the departmental budget, including labor planning, cost control, and purchasing of supplies for housekeeping and laundry operations.
• https://careers.accor.com/global/en/job/executive-housekeeper-in-fairmont-southampton-shp-southampton-bermuda-jid-86965