Executive Housekeeper

Where French sophistication meets coastal chic, Sofitel Gold Coast Broadbeach embodies Art de Vivre in the heart of Broadbeach, just steps from the ocean. Featuring 296 elegant rooms and suites, two stylish bars, a signature restaurant, multi-level pools, and ten refined event spaces, our hotel celebrates French elegance infused with the relaxed charm of the French Riviera.

A Career that Lets Your Passion Shine – This key leadership role oversees the strategic and operational direction of Housekeeping, elevating the guest experience through flawless presentation, high-performing teams, and strong brand alignment. You will drive guest satisfaction, sustainability, operational excellence, and team engagement, all in line with Sofitel’s art de vivre.

• Lead end-to-end Housekeeping operations, ensuring exceptional cleanliness and presentation across guest rooms, public areas, heart of house and back of house environments
• Drive measurable improvements in guest satisfaction scores, online reputation metrics, and LQA audit outcomes
• Lead daily operations including room allocations, inspections, VIP preparation, turndown service, and public area management with a strong on-floor presence
• Develop, coach and retain a high-performing leadership team and workforce of both internal ambassadors and contractors
• Foster a culture of accountability, pride and recognition to support retention and long-term team engagement
• Optimise labour, budgets and productivity while protecting luxury standards
• Maintain asset care, linen management and inventory control at premium level
• Ensure WHS, hygiene and compliance standards are upheld without compromise
• Champion sustainability initiatives aligned with Accor commitments
• Collaborate cross-functionally to deliver seamless, elevated guest journeys, and efficent room turnaround
• Drive continuous improvement through innovation, technology utilisation, and process optimisation without compromising luxury standards

What You Will Bring

• Proven experience as an Executive Housekeeper or senior Housekeeping leader within a luxury hotel environment
• Strong understanding of luxury brand standards, guest expectations, and LQA requirements
• Demonstrated success in driving guest satisfaction, quality audits, and operational excellence
• Exceptional leadership skills with a focus on team development, retention, and engagement
• Financial acumen with experience managing departmental budgets, labour costs, and productivity
• Strategic thinking with the ability to balance operational detail with long-term vision
• Hands-on, visible leadership style with a passion for mentoring and developing high-performing teams
• Knowledge of sustainable housekeeping practices and commitment to environmentally responsible operations
• Excellent communication, organisational, and problem-solving skills
• Relevant qualifications or certifications in hospitality, housekeeping management, or leadership (desirable but not essential)
• https://careers.accor.com/global/en/job/executive-housekeeper-in-sofitel-gold-coast-broadbeach-broadbeach-australia-jid-85616