Executive Lounge Agent

JOB DESCRIPTION

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

What will I be doing? Position Summary

As the Executive Lounge Agent, you will be responsible for performing the following tasks to the highest standards:

• Ensure that rooms and services provided by the hotel are correctly accounted for within guests’ statements.
• Provide food and beverage services to executive floor guests, responsible for the daily check in and check out as well as the executive floor lounge operation.
• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice, listen to understand requests, respond with appropriate action and provide accurate information such on outlet hours, special VIP programs, events, etc.
• Promptly answer telephone calls, advise other team members of special guests’ needs and pass the information accordingly.
• Ensure that the Executive Lounge equipment and systems are functioning at all times, and that the area is maintained in a clean, tidy and organized way.
• Record guests’ complaints, conducting thorough research to develop the most effective solution and negotiate results.
• Actively take part in training where and when required, attending formal training sessions and on the job trainings to ensure standards and develop skills and abilities.
• Take on an active role in the Executive Floor team, ensuring effective communication and working as a team in order to reach goals and targets.
• Ensure that VIP guests who are to have their amenities replenished are done so according to convenient times for the guest.
•  Handle complaints promptly and efficiently, taking necessary action, and informing the Executive Lounge Manager or Guest Service Manager to follow-up where appropriate.
• https://jobs.hilton.com/apac/en/job/HOT0BQR5/Executive-Lounge-Agent