Executive Lounge Attendant

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Executive Lounge Attendant (Part-Time).

Executive Lounge is a special place! The personalized service provided as you greet your Guests at check- in or serve them in the private lounge, will show them that you truly care. The luxury our Guests experience and the memories you make as a Executive Lounge Attendant will create a sense of loyalty that will ensure their return.
What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $22.34/hour

Reporting to the Executive Lounge Leadership Team, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional service in the Executive Lounge
• Responsible for the set up and break down of all food and beverage presentations in the lounge. (Breakfast, coffee/tea service, bar service and canapés)
• Assist guests regarding food and beverage menu items. Have knowledge of all menu items, garnishes, contents and preparation methods
• Attention to detail in ensuring the lounge is well maintained at all times and that the ambiance changes in the lounge from one food and beverage presentation to the next
• Clearing dishes from guest tables and ensuring cleanliness of the lounge and services areas
• Identify guest preferences and act on them to develop and maintain strong guest relationships to ensure Executive Lounge loyalty
• Provide personalized Concierge information to our Guests about local and area attractions
• Effectively organize the Executive Lounge pantry and storage areas to ensure efficiency
• Assist with controlling inventory needed for Executive Lounge pantry and storage areas. (Food and liquor)
• Create strong relationships with departments that support Executive Lounge – primarily the culinary and stewarding departments
• https://careers.accor.com/global/en/job/bilingual-executive-lounge-attendant-temporary-part-time-in-fairmont-chateau-laurier-ottawa-canada-jid-87589