POSITION SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS https://careers.marriott.com/executive-sales/job/FE1AE86F51E537FBA5F87C08AD2A9777
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Mandarin Oriental is looking for a Director of Sales to join our Commercial team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the […]
Description: The Manager F&B Sales is responsible for organizing and optimizing all marketing efforts within the Food and Beverage department with the primary goal of maximizing revenue and profit while implementing cost-saving measures. Cultivating new connections by actively seeking out potential partners building strong relationships and maintaining relationships to ensure a thriving and prosperous business […]
Description: Set in Malaysia’s rapidly developing capital our hotel is located in the heart of KL Eco City Bangsar and directly connected to LRT Station and KTM Commuter Station. Amari Kuala Lumpur is ideally located in between Kuala Lumpur and Petaling Jaya with 252 guest rooms ranging from well- appointed Superior rooms Deluxe rooms Club […]
Description: Major responsibility on Corporate business segment and others as assigned. o Set up appropriate filling system of existing and potential accounts keep up to date and properly categorized. o Maintain prompt response to all enquiries or correspondence from customers and prospects. o Assure the proper handling use and maintenance of office equipment of the […]
