Assist members and guests with the pre-arrival process, arrival/check-in, member activities/experiences, problem resolution and member departure/check-out. Conduct pre-calls to arriving members, make pre-arrival arrangements, grocery orders, amenity orders, and handle any other member arrival requests. Review and log preferences/traces in computer system. Contact members for pre-departure calls. Handle Front Office duties, including check-in/check-out, prepare arrival packets and departure folios, perform audit checklists, prepare and distribute welcome packages, process billing and perform administrative duties. Respond to requests for visitor information, special arrangements, activities or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from members/guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with reservation services. Assist with Bell/valet services for owners when requesting their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in computer system and logbooks.
Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all members and guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
The pay rate for this position is $28.00 per hour and offers health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
https://careers.marriott.com/club-member-experience-concierge/job/C5B7DE73D50C19E9A8AFAF161F9BD7A9
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Earn paid time off from day 1 Free parking and free meals Option to be paid daily Discounted hotel stays for team members and family and friends. Debt free education What will I be doing? As a Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front […]
Join the Luxurious Conrad New York Downtown as Chef Concierge – Director of Guest Relations The Conrad New York Downtown, an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge – Director of Guest Relations to lead the guest experience and elevate service excellence. In this pivotal role, you will be the face of […]
Signia by Hilton Atlanta – is looking to welcome a Concierge to join the team! The ideal candidate will have previous Hilton experience, 1 year in a concierge role at a hotel, good with communication skills, open and flexible with previous experience working in hospitality Shift Pattern: Open availability required Monday – Sunday between the hours […]
Key Responsibilities Manage rooms inventory to achieve optimum results in occupancy, average rate and revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and rate availability. Train, develop, and motivate staff to increase productivity. Participate in staff recruitment, organise on-the-job and monthly training for all staff, supervise and manage […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
