Experience Concierge

Picture a shimmering oasis overlooking the Sonoran Desert and the McDowell mountains – Fairmont Scottsdale Princess offers luxury and world class hospitality with over 300,000 square feet of meeting space.  This award-winning meetings resort has 750 guest rooms, five award-winning restaurants, six sparkling heated pools, and a luxurious Well & Being Spa. The Fairmont Scottsdale Princess was recently recognized with the AAA Five Diamond rating for over 30 years, making it one of the longest running AAA Five Diamond Resorts in the America’s. The only thing missing is you!

What’s in it for you:

• Employee discounts at the Fairmont Scottsdale Princess, local companies and Accor worldwide for you and your family
• Free meals at our on-site employee restaurant
• Learning programs through our Academies designed to sharpen your skills
• Great Medical and Dental benefits, including two employer-funded medical plans, meaning $0 premium if you enroll in the employee-only tier! 401K, Direct Deposit etc.
• Career development opportunities within the Fairmont Scottsdale Princess in addition to national promotion opportunities. The sky is the limit!

At Fairmont Scottsdale Princess, unparalleled service and luxury await guests of Privado, our exclusive villa experience. At Privado, we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers, creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine, continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultra-luxe experience that is exclusive to Privado.

Summary of Responsibilities:

Reporting to the Privado Managers, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Provide exceptional Concierge information to our guests about internal and local area attractions, restaurants, theatres, special events, tickets, confirmations and other available services
• Communicate with our guests through pre-arrival emails and phone calls
• Oversee room assignments for all incoming guests
• Answer incoming calls to the Privado Villas
• Correspond with guests through our external messaging system
• Curate, email and print itineraries for incoming guests
• Contact guests to help with pre-departure services
• Ensure proper coding of VIP guest arrivals and schedule amenities
• Liaison with Travel Advisors to oversee VIP clients booked within our resort
• Develop and maintain contacts with business partners, concessionaires, local community and counterparts of Privado throughout Fairmont Hotels & Resort
• Assist guests regarding hotel facilities in an informative and helpful way
• Address guest concerns and react quickly, logging and notifying proper departments
• Follow department policies, procedures, service standards and safety policies
• Other duties as assigned
• https://careers.accor.com/global/en/job/administrative-privado-experience-concierge-in-fairmont-scottsdale-princess-scottsdale-united-sta-jid-53398