Fairmont Gold Agent

Your team and working environment:

Austin’s largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Reporting to the Fairmont Gold Manager, responsibilities and essential job functions include but are not limited to the following:

Responsibilities

• Consistently offer professional, friendly and engaging service
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• To monitor maintenance of the physical Fairmont Gold product
• Review all Fairmont Gold reservations to ensure requests are met
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, logging and notifying proper areas
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Personalize service with guests during their time in the lounge
• Provide local expertise to our guests, booking attractions and dining reservations per guest request
• Assist in lounge cleanliness and service during peak times and as required
• To follow department policies, procedures and service standards according to Forbes and Michelin Key standards
• To follow all safety policies
• Other duties as assigned

What is in it for you:

• Paid time offhttps://careers.accor.com/global/en/job/fairmont-gold-agent-in-fairmont-austin-austin-united-states-jid-101852