Fairmont Gold Supervisor

What is in it for you:

*benefit available for fulltime or part time employees while being a part of the Fairmont Orchid ‘Ohana

• Preferred provider medical/drug/vision benefits starting at competitive prices for employees*
• We put you first & value you with employer paid coverage for group life and accidental insurance coverage ($7,500) + Coverage is available for your ‘ohana!*
• We believe that hospitality has the power to unlock a better tomorrow with our 401(k)/retirement saving plan & matching program.
• Don’t just live in the moment – own your moment with 11 paid holiday/personal days per year + 10 days of paid vacation that begin accruing immediately*
• We go the extra mile by offering 50% discounts at hotel restaurants, 30% discount on retail items at our Fairmont Store & 30% discount of services offered in our Spa Without Walls.
• We are globetrotters taking advantage of our Travel Program with employee discounts at Accor properties + Friends & Family rates (5,000+ hotels worldwide)*
• Complimentary meals in our employee dining facility

Reporting to the Fairmont Gold Manager, the Fairmont Gold Supervisor is responsible for ensuring the highest levels of guest service while maintaining hotel profitability in a positive, innovative working environment.   As well as assisting The Fairmont Gold Manager in all aspects of guest service and guest satisfaction that are generated and maintained in the Fairmont Gold Department.

What you will be doing: 

• Coordinating all aspects of the Fairmont Gold floor to ensure the highest level of guest service and satisfaction at all times
• Supervising daily Lounge operations and Gold Buffet attendants to ensure all Luxury Guest Service and F&B Standards are met as well as maintain Fairmont Gold Brand Standards
• Provide exceptional Concierge information to our guests about local and area attractions, restaurants, transportation, special events, tickets, confirmations and other services
• Develop and maintain strong Guest relationships to build Fairmont Gold Loyalty
• Participation in annual action planning for enhancing Fairmont Gold product and services
• Maintaining communication across all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
• Supervise Food & Beverage Forecasting and Purchase Ordering for Daily Lounge Service
• Supervise AM & PM Meal Service and Bar Service Daily
• Review arrival reports and VIP’s to ensure all special requirements are met or exceededhttps://careers.accor.com/global/en/job/fairmont-gold-supervisor-casual-in-fairmont-orchid-hawaii-kohala-coast-united-states-jid-85620