Fairmont Gold Supervisor

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Fairmont Gold Supervisor

Are you reliable, engaging, and passionate about delivering exceptional guest experiences? As a Fairmont Gold Supervisor, you will embody the spirit of outstanding service from the moment guests arrive until their departure.

At Fairmont Hotel Vancouver, our exclusive Fairmont Gold lifestyle floor offers a unique “hotel-within-a-hotel” experience. Featuring 67 newly renovated guest rooms and our exclusive Fourteenth Floor Heritage Suite Collection, Fairmont Gold provides personalized concierge services, private check-in, an exclusive lounge with daily food & beverage offerings, and elevated amenities.

What is in it for you:

• An inclusive, empowering, and positive workplace where we place people at the heart of everything we do
• Competitive pay of $32.39 per hour
• The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place
• Complimentary meals through our Colleague Dining Program
• Complimentary uniform laundering
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939
• The ability to make a difference through our Corporate Social Responsibility activities

What you will be doing:

• Lead the daily operations of the Fairmont Gold floor, upholding the highest service and quality standards
• Deliver professional, friendly, and proactive guest service from arrival to departure
• Address guest concerns promptly and collaborate with relevant teams to create memorable experiences
• Oversee the maintenance and presentation of Fairmont Gold facilities (guest rooms, lounge, food & beverage)
• Review reservations to ensure guest requests are fulfilled or exceeded
• Provide exceptional concierge service with expert knowledge of local attractions and activities
• Build and maintain strong guest relationships to foster loyalty to Fairmont Gold
• Collaborate with Front Office to maximize revenue and uphold rate integrity through upselling
• https://careers.accor.com/global/en/job/fairmont-gold-supervisor-in-fairmont-hotel-vancouver-vancouver-canada-jid-82649