FB Agent

Discover a limitless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in several countries and become part of our extensive global family.

Discover some of the benefits we offer:

• My MeliáRewards:  Participate in our exclusive loyalty program, enjoying unique benefits and advantages. 

• My MeliáBenefits:  Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION :  Responsible for implementing the F&B strategy for High End Brands & Stand Alone Restaurants in Spain. The main objective is to monitor the performance and oversee the F&B operating accounts of the luxury portfolio, both for company-owned and outsourced spaces, ensuring the achievement of key ratios, margins, profitability, and market positioning .  This role also contributes to the search for operators that will increase the value of our national portfolio properties, aligning with each brand’s strategy. 

STRATEGY 

• Ensure the implementation of the decentralized strategy in hotels within reach, focusing on hotels already in operation.
• He is co-responsible for improving the F&B KPIs specific to the decentralized model (improved direct F&B revenue and other income from rents and fees, improved profitability, increased ADR) in the medium and long term.
• Track monthly P&L and operational KPIs by creating reports that allow for analysis together with the F&B Premium Director.
• Monitor both strategic company-level contracts and specific property contracts, acting as the link between the legal department and F&B.
• Along with Real Estate, participate in the relationship with F&B operators, attending meetings and following up on commitments made.
• Participate in projects to meet operational needs, creating ad-hoc F&B concepts
• Ensure the implementation of operational manuals by Brand and F&B standards, based on brand ideals and providing support to hotels already in operation.
• Participate in product validation, culinary direction, concepts, OS&E, Equipment and FF&E.

BUDGET

• Participate in defining F&B budget guidelines taking into account specific tools/needs.
• Ensure compliance with F&B budgets and the associated profitability.
• Collect LY data to be taken into account for any deviation to be applied to properties.
• Participate in the supervision of the P&L of the TOP F&B outlets producers.
• Monitor compliance with the basic KPIs of the revenue generation model, profitability, positioning, qualitative impact on customer experience (GRO / NPS / GSS) and contribution to ADR.

INVESTMENTS

• Create ad-hoc F&B concepts to meet operational needs.
• Participates alongside feasibility and TSA in the evaluation of BP, investments and ROI

PREVIEWS

• Participate in pre-openings, carrying out on-site follow-up
• Provide support for pre-openings and openings by conducting training, supervising the implementation of standards, validating recipe books…
• Ensure the correct implementation of hotel services (breakfast, MICE, Room Service and minibars) in hotels with external operators.

MARKETING & DISTRIBUTION

• Monitor the implementation of marketing actions and campaigns by implementing them in the required hotels under your responsibility.
• Ensure the implementation of distribution channels for F&B in the standalone outlets of your portfolio.

HUMAN RESOURCES

• Participate in the design of training and communication plans for F&B teams (new standards, recipe books, HACCP, …).
• Participate in the selection of key profiles for Luxury and Lifestyle brands.

SECURITY

• Validate and analyze the results and establish corrective action plans.
• Conduct audits in the kitchens of your area regarding quality, costs, HACCP, standards, etc.

SUSTAINABILITY

Promoting a responsible and sustainable gastronomic offering:

• To ensure a sustainable and healthy consumption model that incorporates local products and promotes the gastronomy of our destinations.
• Ensure a reduction in the company’s environmental impact by promoting the reduction of food waste.

REQUIREMENTS:

• Degree in Tourism or Hospitality.
• Spanish and advanced English.
• Experience in developing F&B and/or luxury hotel strategies#LI-CM1

https://careers.melia.com/job/Islas-Baleares-F&B-LUXURY-B-&-SA-OUT-SPECIALIST/1283350501/