F&D Guest Relations Officer

An F&D Guest Relations Team Member engages with our Guests throughout the entire F&D experience. The F&D Guest Relations Team is always prepared to respond to Guest requests, during their meals plays a crucial role in ensuring guests have an exceptional dining experience. Here are some key responsibilities and requirements for this role.

What will I be doing?

As an F&D Guest Relations Team Member, you will serve on the Food & Drinks Team. An F&D  Guest Relations Team Member truly influences the first impressions of our guests and, therefore, is responsible for performing the following tasks to the highest standards:

Greet and Welcome Guests: Ensure a warm and friendly reception for all guests.

• • Handle Inquiries and Complaints: Address guest inquiries about the menu, services, and resolve any complaints promptly and professionally.
  • Coordinate with other TMs: Work closely with the kitchen and service staff to ensure smooth operations and guest satisfaction.
  • Monitor Guest Satisfaction: Gather feedback from guests to improve services and ensure a high level of satisfaction.
  • Assist with Special Requests: Handle special requests such as dietary needs, special occasions, and seating arrangements.
  • Promote Services: Inform guests about special offers, events, and promotions.
  • Maintain current knowledge of hotel products, services, pricing and special promotional offers.

What are we looking for?

F&D Guest Relations Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in customer service or hospitality, especially in food and beverage.
• Excellent personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• https://jobs.hilton.com/apac/en/job/HOT0C71J/F-D-Guest-Relations-Officer-Female