Floor Porter

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

RESPONSIBILITIES

Operation

• To act as a team player, providing effective day to day communication with colleagues and guests
• To ensure service areas/ guest corridors and back of house stairs are kept clean and tidy at all times
• To perform routine/ spring cleaning, delivering a service to consistently meet and exceed guest expectations
• To ensure all storage areas within department are maintained to a consistent high standard
• To drive innovation, identify and resolve issues to improve housekeeping standards
• To anticipate guest needs to exceed expectations and effectively manage difficult service situations
• To adopt a “one team” approach with Floor Housekeepers and Room Attendants
• To carry out room moves, furniture arrangements and set ups as requested
• To ensure store rooms are clean, free of rubbish and neatly presented and the stock lists are updated
• To take ownership of the master key, dect phone and device, following the sign in/out procedure
• To ensure that House Porter equipment is safe to use, operated  and stored correctly
• To action all reasonable requests from Housekeepers, Room Attendants and guests in a timely fashion
• To carry out spring cleaning duties as directed by the Junior/Floor Housekeeper
• To assist in implementation and monitoring of PPM of bedrooms and public areas
• To assist with interviewing, hiring, induction & succession planning of House Porter team
• To be flexible in your working hours in line with business requirements
• To follow the lost property procedure
• To work closely with the Head Linen Porter to meet business requirements and create and efficient workforce
• To manage and monitor collection and delivery of guest laundry as per Knowcross requests from guest rooms following the valet procedure
• To carry out regular checks on House Porter daily tasks ensuring they meet The Raffles/AA standards
• To carry out regular floor walks of public areas
• Additional responsibilities in absence of line manager or senior employee.https://careers.accor.com/global/en/job/floor-porter-in-raffles-london-at-the-owo-london-united-kingdom-jid-91469