Fo Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
contact@hospitalityjobsvacancies.com

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Fo Agent

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

 

Discover some of the benefits we offer:

 

  • My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.

 

  • My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

 

Mission: To manage properly all the activities related to Front Office Department.

What will I be doing?

  • Check-in and check-out hotel guests in a timely and professional manner.
  • Process all payments according to established procedures.
  • Welcome guests in a friendly, prompt, and professional manner.
  • Register guests, issue room keys and provide information on hotel services and room location.
  • Up-sell rooms, when possible, to maximize hotel revenue.
  • Accurately process all cash and credit card transactions in accordance with established procedures.
  • Ensure that the desk premises are always kept tidy, clean and maintained.
  • Assist the night team if required, due to sick leave or vacation leave of any team members.
  • Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
  • Respond appropriately to guest complaints.
  • Make appropriate service recovery gestures in order to ensure total guest satisfaction.
  • Ensure the customer experience, personalising their stay, anticipating their needs and exceeding their expectations.
  • Efficiently use the different customer experience management tools.
  • Perform Courtesy calls to guests prior to arrival, during the guest stay, and after departure if required.
  • Manage Online and Phone reservations, confirm reservations and cancellations.
  • Assist other departments with the delivery of room amenities/gifts if necessary.
  • Inspect rooms from a housekeeping perspective if necessary.
  • Assign room according to guest request and preferences whenever possible.
  • Accommodate requests for room changes when possible.
  • File guest paperwork or documentation.
  • Provide luggage assistance upon arrival and departure.
  • Answer incoming calls and place outgoing calls, direct calls to guest rooms, staff, or departments.
  • Assist the Front Desk Management with administrative tasks.
  • Escort guests and clients to rooms or other hotel facilities.
  • Perform other duties as assigned.

What are we looking for?

  • Candidate must be available to work various shifts including mornings, evenings, nights, weekends and/or holidays.
  • Must be fluent in English; other languages are preferred.
  • 1-year experience in a fast environment in the same or similar position in a hotel/resort.
  • Passionate for Hospitality and with a strong attitude to interpersonal relationships

https://careers.melia.com/job/San-Lawrenz-Front-Office-Agent-San-Lawrenz-Melia-Collection/1291564001/

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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