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Job Description As the Reservations Manager, you will lead the day to day operations of our Reservations Department, ensuring seamless processes, exceptional service delivery, and maximised revenue opportunities. You’ll coach and support a dedicated team, collaborate closely with key internal stakeholders, and play a pivotal role in forecasting, reporting and strategic decision making. This […]
Descripción del empleo Supervisar y coordinar las operaciones diarias del área de recepción, lobby y atención al huésped. Asegurar que cada huésped reciba una atención cálida, personalizada y de lujo, de acuerdo con los estándares de Sofitel. Resolver de manera proactiva cualquier queja o solicitud de los huéspedes, garantizando soluciones efectivas y una experiencia […]
Key Roles & Responsibilities Arrival Coordination: Monitor the daily guest arrival list and flight details closely to ensure a presence at the terminal for every scheduled flight. The “Raffles Welcome”: Greet guests warmly at the arrival hall with a personalized signboard. In line with brand standards, use the guest’s name immediately (e.g., “Mr. [Name], welcome […]
