FO Spv

Join the team at Oaks Cypress Lakes Resort, nestled in the beautiful Hunter Valley.

We’re looking for a passionate and experienced Front Office Supervisor to lead our front desk team full-time. This is a fantastic opportunity to step into a leadership role at one of our most picturesque resort locations, with a supportive team culture and great employee benefits.

What You’ll Be Doing:

• Lead and inspire the front office team to consistently deliver outstanding guest service.
• Welcome guests with warmth and professionalism, ensuring a seamless check-in/check-out experience.
• Support daily operations, ensuring accuracy, efficiency, and attention to detail.
• Mentor and guide team members, fostering a positive and productive work environment.
• Respond to guest feedback and resolve issues with a proactive, solution-focused approach.

What You’ll Bring to the Role:

• Proven leadership experience in a front office or similar supervisory role, with strong team coordination and people management skills.
• Solid background in hospitality, ideally within a hotel or resort environment, with a sound understanding of front office operations and guest service excellence.
• Exceptional customer service abilities, with a calm and professional approach, even during busy or challenging situations.
• Excellent time management and organisational skills, with the ability to juggle priorities and ensure tasks are completed efficiently.
• High standard of personal presentation, aligned with the professionalism and image of our brand.
• Flexibility to work across a rotating roster, including weekends, to meet the operational needs of the resort.

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support

https://jobs.smartrecruiters.com/MinorInternational/744000086495454-front-office-supervisor-?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8